Monkey Puzzle Training and Consultancy Limited are committed to respecting your privacy.
This policy, together with our terms and conditions sets out the basis on which any personal data we may collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
PLEASE NOTE THAT THIS POLICY ONLY APPLIES TO OUR WEBSITE. IF YOU LEAVE OUR SITE VIA A LINK OR OTHERWISE, YOU WILL BE SUBJECT TO THE POLICY OF THAT WEBSITE PROVIDER. WE HAVE NO CONTROL OVER THAT POLICY OR THE TERMS OF THE WEBSITE AND YOU SHOULD CHECK THEIR POLICY BEFORE CONTINUING TO ACCESS THE SITE.
By giving us your data you affirm that you are over the age of 13 years.
Monkey Puzzle Training and Consultancy Limited is the data controller and we are responsible for your personal data.
Our full contact details are:
Monkey Puzzle Training and Consultancy Limited
Data Protection Officer: John McLachlan
Postal address: 3 The Mead, Brewery Lane, Holcombe, Somerset, BA3 5EG. United Kingdom.
Phone number: +44 (0) 01749 349008.
Information we may collect from you
We may collect and process information that you provide by completing web forms on our website.
Communication data - our mailing list and free webinars
This relates to the information you provide to us via a webform to subscribe to our list for marketing, product announcements, blog post announcements, tips, tricks and advice.
Mailing list data is processed on our behalf by MailChimp, a third party email marketing service. MailChimp provides the facility for all users to easily and quickly remove their information from the database in compliance with the GDPR.
Webinar registration data is processed on our behalf by GoToWebinar a third party webinar hosting service. The data is used only to provide information and reminders about the webinar requested and is deleted afterwards.
We process this information under the lawful grounds of consent and our legitimate business interests to reply to communications sent to us and to keep records. Customer data - registration and payment for our courses, events and products.
We use an off-site payment gateway from WorldPay to process payments made by credit or debit card. After the user submits their details on our website they are securely transferred to the WorldPay Payment page to allow for the submission of all sensitive payment information, which may include credit card number, card owner name, valid from date, expiry date and CVS code.
We provide the facility for users, registrants and customers to pay for services and products offline by telephone or by direct bank transfer ( BACS, CHAPS etc. ). Please note that we may hold personal data provided by the user at the time of submission to complete the transaction process, then delete this data afterwards. We process this information under the lawful grounds of legitimate business interests to perform the contract between us and properly administrate our business.
User account data - Products on our Web Store
The information/personal data you submit when registering is sent you and to our administrators in an email. This information is also stored on our web servers for a short period, which provides us with enough time to complete your order/registration. Our web Store creates an online account for our customers, which provides direct access by our users via our website at a later stage. During account creation, customers will be prompted to create a username and password for this account. Customers can log into their account act any time by clicking here: https://monkeypuzzletraining.co.uk/store/your-account
Once logged in, Customers can edit, download, update their contact information, view previous orders, download invoices. Users can also change their account password.
How we collect and retain your personal data
We may receive data from third parties both inside and outside the EU, such as MailChimp, GoToWebinar, WorldPay, Facebook and Google.
We retain your personal data for only as long as is necessary for us to fulfil the purpose for which we collected it. This depends on the data, why it was collected and our legal, accounting or reporting requirements.
Disclosures of your personal data
We may have to share your personal data with the people or organisations below:
- Service providers such as IT and administration services
- Professional advisors such as accountants, lawyers, insurers and consultants
- Government bodies and certification bodies that require us to report certain activities
Security of your personal data
When submitting personal data via our website ( as stated above ), or servers use class leading 256bit SSL Encryption. This vastly reduces the chances of data interception, hacking and stealing of data. SSL Encryption is easily identifiable in your browser by looking for HTTPS in the address bar and also a Padlock icon ( usually green ). However, the transmission of information via the internet is not always completely secure. Although we will do our best to protect the transmission of any personal data by using SSL encryption, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to information
We will not charge you a fee to access your data unless the request is unfounded, repetitive or excessive, or if you refuse to comply with us in your request. We will ask for specific information from you to confirm your identity and to ensure you have the right to access the data you have requested. This is to make sure we do not disclose information to someone who is not authorised to access it.
A cookie is a small file which asks permission to be placed on your computer's hard drive. You can choose to accept or decline cookies when visiting our website by clicking the appropriate button on our Cookie usage banner at the bottom of the page. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies from Google Analytics to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. This information is anonymised by Google and we only use this information for statistical analysis purposes. It doesn't contain any personally identifiable information that we have access to.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.Again, you can choose to accept or decline cookies when visiting our website choosing the appropriate button on our Cookie usage banner at the bottom of the page. You can also choose to turn off cookies from your website browser settings.
Links to other websites from our website
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you have any concerns?